Effective Date: 2024/06/05
1. Introduction
At OSA Chemicals Pty Ltd, we strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, we are here to help.
2. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- You must have the receipt or proof of purchase.
- The item must be returned within 20 days of the purchase date.
- Products like Liquid Floor Polish must not be used or damaged.
3. Non-Returnable Items
Certain types of items are exempt from being returned:
- Perishable goods such as food and flowers.
- Customized products or items that have been personalized.
- Sale items or items purchased with a discount.
- Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer service team at osagroup@gmail.com or call us at 0722255735 or 0720291534.
- Provide your order number, details of the product, and reason for the return.
- Our team will review your request and provide instructions for returning the item.
5. Return Shipping
Customers are responsible for paying the shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Processing Your Refund
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
7. Late or Missing Refunds
If you haven’t received a refund within the expected time frame, please:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank; there is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at osagroup@gmail.com or call us at 0722255735 or 0720291534.
8. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at osagroup@gmail.com or call us at 0722255735 or 0720291534.
9. Contact Us
If you have any questions about our Refund Policy, please contact us at:
OSA Chemicals Pty Ltd
89 Lilian Ngoyi Street, Newtown, Johannesburg
Email: osagroup@gmail.com
Phone: 0722255735 or 0720291534